At that point PS is okay, but the rest of the computer is still frozen with CPU oscillating up to almost 100%.Īs soon as the NT Kernel & System settles down, everything is back to normal again (as long as I haven't used other programs, which in one case required a hard reboot.) (From past experiences, if I try to switch to a non-Adobe program it will also freeze and sometimes crash.) When PS becomes unresponsive, the NT Kernel & System immediately goes to the top of the list and uses 200+ threads.įrom there Photoshop will typically be frozen for about a minute, then will recover and take another minute or two to finish the save. save to web or a network or local drive) Photoshop becomes unresponsive. Doing anything complex / memory intensive than saving or simple edits in PS is almost impossible.)Īs you can see from the screencap below, when I save (it doesn't make a difference if it is save vs. (I'm saving an RGB JPG, not a PNG or animated GIF file. I opened the resource monitor and you can see a screenshot of what is going on when I try to save a simple, 9 Kb graphic. Thank JJMack - that has helped me get closer to the problem. Having 16GB of RAM should be more then is needed in most cases unless you have many other resource hungry applications also open with Photoshop. I feel it would be more likely that your disk is being filled with scratch data and is causing windows problems. I have seen Photoshop use over 100GB of scratch space. When you start having problems start Windows File explorer target the C: drive, right click then click properties check its free space. Windows need free disk space on its boot disk to work well. Photoshop can also consume large amounts of scratch disk space. It is not uncommon for Photoshop to allocate several GB of RAM. Also check what you have added to Photoshop large patterns and other things added can lengthen start time. If it taking a long time use Adobe font test to check that the installed fonts are good. On you machine Photoshop should open quite fast. Sometimes the very first time can take a bit longer. Then open and close it three more times in a row the last three open and close should take about the same amount of time. It keeps what it allocates and reuses it when ever it need ram so if you open an close and image then open a second image Photoshop does not need to allocate RAM from the OS it has the ram it allocated previously. Keep any resource it allocates for it does not want to repetitively allocate RAM from the OS. Photoshop manages the resources it allocates. As you have observed if Photoshop allocates RAM it does nor give the RAM back till you close Photoshop down. You can limit the amount of RAM that Photoshop can use in your Photoshop Preferences but I do not think that is your problem. Microsoft office programs - that only occur when PS is running.ĭoes anyone have any idea of why this is suddenly a problem and what I can do to fix it? I am literally at the point of looking for and switching to another program if I can't get this fixed. The biggest problem is that PS is also causing problems with other programs, esp. (Which is why I suspected it may be connected to a CC license check routine.) For example, opening PS will be okay one time and open in seconds, then it will take minutes another time and freeze my computer. The problems are not consistent, which is odd. If I close PS and reopen those files, I see a more expected ram usage. For example, I just had 3 files open and closed all but a 56Kb jpb - yet PS is still using 1.142 Gb of ram. It seems like PS is not releasing memory when images are closed. When I checked the task manager, PS was almost 1Gb ram to view a single jpg. Music playing in iTunes would "skip" like an old record, with several pauses in the music while PS opened or saved a file. What I noticed first was that PS would take a long time to open, affecting other programs during the process. I have tried suggested solutions and short of uninstalling/reinstalling everything nothing has worked. (I wonder if there is something internal increasing checks of licensing given the upcoming and now passed expiration.) It also may be related to whatever underlying problem makes it impossible for me to update Photoshop CS6 or install Photoshop CC from the creative cloud. These problems began about 1 month ago and I suspect may be related to the fact that one of the 2 CC memberships associated with my account was about to expire. I have used Photoshop since 1996, so am a seasoned user. The graphics card is the Intel HD Graphics 4000. I7-3632 CPU with 16 Gb ram running Win 7 Pro 圆4. I am using CS6 because I have never been able to get CC to install. Over the past month Photoshop has become a nightmare to work with.
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